What is it that contractors are giving away by not doing the work right the first time? Is it a floor, an HVAC system or even a whole building? Studies and logic prove that doing something right the first time is always less expensive than doing it a second or third time. The problem many managers have with a companywide campaign focusing on doing things right the first time is they see it only as a motivational program. They feel they must persuade, inspire, encourage or even demand the workers to do it right. The truth is that to achieve quality right the first time it takes a system. One must set the standard or expectation and then insert preventions and checks to ensure it happens.