The headline promises to: "Respond Quickly, (my emphasis) Appropriately and Courteously to Customer Questions and Complaints." Then it goes on to say ...
"When our customers have questions or complaints, we will respond with the required information within 30 days in a professional, courteous manner that reflects the high value we place on each customer."
Taking a month to respond to a customer qualifies as "quickly"? Can't anyone at United fathom irony?