It’s 2 a.m. and you’ve awakened in a cold sweat thinking about a contentious company problem, not knowing how you are going to handle it or what to do next.

Some people just know how to strike gold when it comes to customer retention.

I recently received an email that said Snips had won an award for excellence in our industry. Great! We’re being recognized for the contributions we bring to the HVAC and sheet metal industry through our coverage, except I don’t recall entering a competition for such an honor. 

Your voice on public policy carries beyond the voting booth. Regardless of how you feel about politics, the lasting legacy of our American system of representative democracy is that we the people are the bosses and elected officials are our employees.

Should your dispatchers and customer service personnel sell maintenance contracts over the telephone? Or should your service technicians get the first opportunity?

Do political issues have any place in HVAC? Some Snips readers apparently don’t think so, based on a few emails I recently received. 

The Spiral Duct Manufacturers Association was excited to welcome over 50 members and guests who joined us for our annual winter meeting, held Jan. 29 in conjunction with the AHR Expo in Las Vegas.

On Dec. 1, 2016, new OSHA regulations regarding when an employer can drug test an employee following a work-related injury went into effect.

If you’ve visited www.snipsmag.com recently or received our weekly e-newsletters, then you’ve come across our latest poll on millennial outreach in the industry.

Many of us get caught multitasking throughout our workday and have no time to step back and look at the big picture.