HARDI has named Michala Faulkner the new administrator for its Heat.U e-learning platform, which provides on-demand courses and content on topics such as technical HVAC training.

In her new position, Faulkner will work with members of the Heating, Air-Conditioning and Refrigeration Distributors International to assist them with their Heat.U reporting needs, enrollments and troubleshooting course issues.

 “Michala is a tremendous asset to our members in their pursuit of successful learning outcomes,” said Nick Benton, HARDI’s manager of professional development. “She fills a critical role by ensuring that all of our members have positive, painless and valuable experiences with Heat.U.”

Faulkner, who comes to HARDI after working in customer service in the financial industry, said she was excited for the opportunity.

“I’ve always been drawn to helping people solve their problems,” she said. “In past positions and in this position, I have and will pride myself on owning and resolving our customers’ problems.”