“Johnson Controls is proud to supply its heating, ventilation and air-conditioning distributors and contractors with strategic support that improves customer service and grows overall business,” said Dave Negrey, Johnson Controls director of technical services for unitary products. “Everyone will benefit from the enhanced offering and the consistency of a qualified installation and follow-up support.”
With this new program, Johnson Controls provides the technical support services for commercial installations. It enables distributors and contractors to partner with a factory-certified technician who will help handle issues that arise during application, start-up and commissioning.
The technician provides assistance in the equipment specification process, and then oversees start-up and commissioning at the installation site, which ensures proper mechanical systems and controls setup. Technicians also can assist in training operations and maintenance personnel.