The future of field service is the customer experience (CX). Sarah Nicastro, director of service management business development at IFS, shares four predictions for HVACR field service organizations that will change business for good. 

The market for field service management software is predicted to almost double in size over the next five years to over $5 billion. Driven by the increasing adoption of mobile applications and wearable devices among field workers, this industry shows no sign of slowing down. 

An IFS primary research study into the usage of Internet of Things (IoT) shows double-digit growth when it comes to the number of companies collecting IoT data on entire work cells or production lines. IFS chief product officer, Christian Pedersen, explains what that means for construction field management.  

Adding ServMan to the company’s s portfolio will allow it to boost offerings for HVAC and plumbing firms, WorkWave officials said.