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Artificial intelligence (AI) will impact every industry and every business discipline — and that includes field service management. Practical solutions are available now that enable the typical medium to large field service organization to take advantage.
The future of field service is the customer experience (CX). Sarah Nicastro, director of service management business development at IFS, shares four predictions for HVACR field service organizations that will change business for good.
An IFS primary research study into the usage of Internet of Things (IoT) shows double-digit growth when it comes to the number of companies collecting IoT data on entire work cells or production lines. IFS chief product officer, Christian Pedersen, explains what that means for construction field management.