Do you have a few customers who aren’t happy with you? Maybe a handful who gives your company a less-than-stellar review on websites such as Yelp or Angie’s List?

As president and CEO of the Air Conditioning Contractors of America, I speak with HVAC construction contractors and our industry partners every day, and it sounds like 2017 was a very busy and profitable year for our industry.

Business ethics may not seem as interesting as other subjects at the ACCA’s March 10-13 conference here, but the owner of Busby’s Heating and Air-Conditioning gives it a lot of credit for his in Augusta, Georgia,-based company’s success.

The Air-Conditioning, Heating, and Refrigeration Institute has reached an agreement with the Air Conditioning Contractors of America.

Contractors are feeling more confident about short-term growth, according to the ACCA.

ACCA members are staying upbeat business as head into fall. For August, the Air Conditioning Contractors of America’s Contractor Comfort Index was 60.