The hardest part of any service job is getting the project. Once you’ve acquired a customer, the next goal is to create value on the job through quality service, build trust with the client and, of course, make money.

The concept of workplace incentives is nothing new. In fact, it’s probably one of the most archaic — yet proven — ways to improve sales, processes or any particular work activity.

Have you ever fired an employee? Have you had an employee quit? And have you replaced an employee who left with someone who was less qualified or motivated?

HVAC market companies are constantly expanding their scope of business, and many contractors offer some degree of service work to consumers and/or businesses needing your expertise.