But, here’s what I know no matter where you operate your business…it’s far better to “Hope for the Best…all the while….preparing for the worst.”

First, we must define what “Happy Calls” are. They are calls made to your customers right after you’ve been there to do service or install work.

It’s as inevitable as death and taxes. Be a contractor long enough and you’re going to end up selling stuff to your family, friend or house of worship.

Having grown up in the plumbing, heating and cooling business in New York, I knew that I couldn’t push my cooling equipment too long out here in Arizona.

Don’t underestimate the “Power of CYA!”

Years ago it was in vogue at many shops I’d work with to have a mannequin dressed up in the perfect company uniform in some open shop area.

While seeking employees’ input and buy-in is important, you must be willing to make tough decisions that benefit the customer, the company and the staff.

If you’re trying to run a successful business, I highly recommend you get selective about where you’re trying to end up and which road you choose to get you there.

The power of building a brand starts with a great name.

In the first part of this blog (“Can Your Employees Be Stealing Your Calls?”) that ran on Feb. 20, I gave you the dire scenario of your own employees siphoning