When we think of customer service, we think of the words “please” and “thank you,” a kind face; we think of friendly window tellers and retail stores where people not only give you a receipt but also a smile. But really, customer service — true customer service — is so much more than that. 

In a primer on ASHRAE’s new “Building Our New Energy Future” report, ASHRAE president Sheila Hayter galvanized members to make way for change in how building energy systems interact. 

At the Brooklyn, New York-based Gentlemen Sheet Metal, second-year apprentice Tiffany Crawford is a standout on the shop floor. Not only is she a woman in a painfully male dominated industry, her fiery work ethic is quickly positioning her to be a formidable force in ductwork fabrication.   

THE MOST OBVIOUS ANSWER TO A MANPOWER SHORTAGE IN THE SHEET METAL INDUSTRY IS ‘WOMANPOWER.’ BUT IS YOUR SHOP READY TO LEAN IN? 

The practice of capping the ends of duct started more than 15 years ago. Over the past several years, there has been a substantial increase in the requirements for covering the ends of duct after fabrication and during transportation, storage and installation.

As advances in smart home technology continue to condition homeowners to want more energy efficient living, others are rethinking the idea of ‘home’ entirely through modular construction.

The future of field service is the customer experience (CX). Sarah Nicastro, director of service management business development at IFS, shares four predictions for HVACR field service organizations that will change business for good. 

After Rochelle Sadler became the first African-American woman to become a sheet metal journeyman in Oregon last year, she’s ready to pave a new path forward.

During the annual AHR Expo last month, you could clearly see why its reputation as 'The Big Show' for HVACR contractors is well-deserved. But while wandering the massive rows of sheet metal machinery and HVACR systems, I couldn't help but think small.

Nortek Air Management, the parent company of Nortek Global HVAC and Nortek Air Solutions, is announcing a price increase up to 6 percent during the first quarter of 2019.