Artificial intelligence (AI) will impact every industry and every business discipline — and that includes field service management. Practical solutions are available now that enable the typical medium to large field service organization to take advantage.

Servitization is driven in part by limited opportunity for many product-centric companies to grow product revenue and profits due to factors such as downward price pressure, volatile demand and increasing prices for inputs and raw materials. 

Bob Barnes, the owner of Western Heating in Boise, Idaho, has been my client for six years.

 Unified Group members in attendance were asked to go through a mock HVAC sales service call to review what customers experience at each step.  

A staff member with the Sheet Metal Contractors Association of Philadelphia and Vicinity has received a legislative award.

 The Service Managers Forum will take place Oct. 3-4 in Austin, Texas.  

 The Air-Conditioning and Refrigeration Institute is reminding homeowners now is the time to ensure their units are ready for summer.