The future of field service is the customer experience (CX). Sarah Nicastro, director of service management business development at IFS, shares four predictions for HVACR field service organizations that will change business for good.
Talent: How can we find it, hire it, and then keep it onboard? This was of paramount concern to the majority of the field service leaders I talked with in 2018, and they’re not alone. Skills shortages are hitting manufacturing and service industries hard throughout Europe and the US.