Emerson’s Sensi Wi-Fi programmable thermostat received top customer satisfaction ratings in the J.D. Power 2016 Smart Thermostat Satisfaction Report.
“Customers are gravitating toward products that are not just smart, but that also provide clear additional value to our lives without a lot of hassle,” said Robert T. Sharp, executive vice president of Emerson Commercial & Residential Solutions. “The J.D. Power report shows what professional heating and cooling contractors and consumers have already experienced: The Sensi thermostat is reliable, simple to install and a great investment. It also makes it easy to control your home comfort from anywhere with the touch of a button.”
Smart thermostats that are easy to install and use were key factors, the report stated.
The Sensi thermostat, which was the highest scoring smart thermostat brand in terms of ease of installation and setup, also earned the highest scores in reliability, energy efficiency, price paid and internet connectivity.
J.D. Power officials said smart thermostats provide customers with a hands-on approach to researching, buying and installing a product that essentially gives them a hands-off experience.
The Sensi thermostat, which officials said was one of the most affordable choices in the connected-thermostat category, comes with detailed instructions and videos to help with installation and setup for consumers or HVAC contractors. With its in-app contractor designation feature, HVAC professionals can also leave behind a virtual business card for customers. The thermostat can also connect to smart-home devices like Wink and Amazon Echo.