An institute has given an award to Broan-NuTone for its customer-focused policies.

The Customer Service Institute of America gave the HVAC market and ventilation products company a visionary category award.

Broan said this is the third time it has been recognized by the institute but this is its first win.

 “As a company, Broan-NuTone is committed to exceeding expectations — both internally and externally,” said Scott Kirkendall, the company’s vice president of retail sales. “This level of service doesn’t just start at purchase, but rather the moment our product category is part of the consideration set. We take a lot of pride in the fact that we continue to satisfy customer needs well after they’ve selected Broan-NuTone.”