HVAC equipment maker Trane was selected to receive the Frost & Sullivan Manufacturing Leadership Award during a manufacturing summit June 3-5 in Palm Beach, Fla.
Trane was recognized for its collaboration with ResolutionTube to develop a cloud-based application that allows two-way video communication between technical support staff and field technicians.
“We are honored to receive this prestigious award,” said Greg Parker, Trane’s director of customer care. “We took feedback directly from the field and worked with ResolutionTube to develop a collaboration solution that has great potential at Trane and it also has the potential to strongly impact the whole field service community. In the future we see additional possibilities for the use of this technology such as remote training, customer support and more.”
Arnav Anand, ResolutionTube founder and chief executive officer, said he was proud to be working with Trane.
“We are extremely fortunate to be working with one of the most innovative companies in field service,” Anand said. “The Trane focus on innovation and customer satisfaction helps ensure the absolute best experience for their customers. Increasing technicians’ ability to troubleshoot problems more quickly and reach the right resolution faster are both key to innovating in the field service sector.”