Residential ventilation company Broan-NuTone LLC has been given 2013 Service Excellence Award for the second year in a row.

The award comes from the Customer Service Institute of America. It is given to companies that show dedication to customers and staff while striving to improve, according to Broan officials.

“At Broan-NuTone, people are the primary focus,” said Dick Palmersheim, group vice president of marketing at Broan-NuTone. “We are committed to meeting and exceeding the service expectations of our customers. We do this by striving to supply the most technologically advanced and highest quality ventilation products and services on the market.”   

“Our philosophy of superior customer service is embodied in everything we do,” added Palmersheim. “We strive for continuous improvement in performance, innovation, quality, cost and service for both our external and internal customers. We are truly honored to receive the 2013 International Service Excellence Award in recognition of these efforts.”

Broan-NuTone won in the medium-business category.