Online marketing, customer service and diversifying your business are among the topics on tap for the PHCC’s annual convention. 

The Plumbing-Heating-Cooling Contractors National Association’s event, which it is calling Connect 2013, will take place Oct. 16-19 at the Rio hotel-casino in Las Vegas. 

“This is going to be a pivotal year for contractors as they revitalize their businesses while addressing all the new opportunities and changes in our industry,” said PHCC President David Dugger. “There’s no denying the advantages of seeing such advancements first-hand and talking with industry leaders and peers face-to-face — the feedback from our members is testament to that — so we’re thrilled to be able to put all of these opportunities under one roof and give attendees business strategies that they can start putting in place immediately.”

The PHCC has hired Forbes publisher and columnist Rich Karlgaad to give the keynote address, “The Edge of Innovation.” He will explain what separates the trendsetters from also-ran companies.

Numerous other educational seminars, as well as a trade show, are scheduled. For details, visit, email or call (800) 533-7694.