Johnson Controls has introduced a new program that it hopes will encourage homeowners to use a York-certified dealer.
Officials said the York Certified Comfort Expert program would provide a
variety of features and benefits for dealers who earn the designation. For
example, a dealer-loyalty savings program will allow participating dealers to
earn a deferred-income benefit upon retirement.
The program positions eligible dealers to offer their customers full
satisfaction on the installation of York products for one year; a two-year
guarantee on repairs, including parts and labor; and a warranty on York
Affinity premium systems.
York Certified Comfort Experts are eligible to participate in a truck-stocking
program that includes discounts on parts purchases, extended terms and special
gifts tied to purchase levels.
In addition, York experts will receive a logo kit that includes truck decals
and uniform patches to denote their certification. They also receive a discount
on the purchase price of a York-recommended laptop and are entitled to
personal-use rebates on York products.
To meet the program’s certification requirements, at least 50 percent of a dealer’s
technicians who certify or approve installation and service work must be
certified through North American Technician Excellence, and at least one
technician must complete a minimum of one York online technical training module
per year. Additionally, at least one employee must have completed a combined
total of at least eight hours of York Business Training University courses
within one calendar year.
“Dealers who display the York Certified Comfort Expert logo have been uniquely
equipped to deliver the innovative products and professional services that will
best satisfy a customer’s home comfort needs,” said Jeff Hurt, York brand
manager. “At the same time, dealers who participate in the program are setting
themselves up for an unprecedented level of success as independent dealers. The
program really creates a win-win situation for both customers and dealers as it
commits dealers to the highest standards for customer satisfaction while supporting
Dealers who are interested in the York Certified Comfort Expert program should
contact their local York distributor.
Johnson Controls introduces dealer certification program
February 1, 2009