Carolina Cooling & Plumbing in Surfside, S.C., has adopted Data Basics' SAM Pro Enterprise software to create integrated systems for its service management and office departments, Data Basics announced. Carolina Cooling hopes to streamline operations and help reduce overhead while maintaining customer service.
The company plans to implement nearly all of SAM Pro Enterprise's modules to help the company with accounting, service dispatching, field-service access and work order management.
"SAM Pro had the most features, all in one package, that were looking for," said Verlon Wulf, owner of Carolina Cooling & Plumbing. "I have a long-standing great relationship with the people of Data Basics."
The company will also use Data Basics' TechAnywhere 2.0 tool to supply technicians with mobile access to work orders using wireless devices.