Dealing with problem employees can be difficult, but there is a right way to handle them.
A bad workday is when a vehicle or key piece of equipment breaks down. A horrendous workday is when something goes haywire with the most complex machinery you work with - the human mind. Technical problems can be hard to diagnose, but you can be sure they have logical solutions. Not so when dealing with troubled employees.
Many of these situations are no-win dilemmas. Several years ago, a female employee sued Golden, Colo.-based Coors Brewing Co. for sexual harassment. Coors settled the harassment case for $200,000, but it spent another $600,000 investigating the charges and $300,000 more providing the accuser with a 24-hour bodyguard and a heavy-duty security system for her home. This was based on the woman's charges of death threats, stalking and other lurid retribution after she left the company.