Look back at 2004 to decide what you will do, and what you will change, for 2005.
One of my favorite quotes is from Jack Welch, former CEO of General Electric. He once said: "Reality is seeing things the way they are rather than the way that you want them to be."
That quote can easily be applied to an HVAC business or in fact, any business. Many times, I hear that business owners are the last to know when something is happening. Maybe a key employee is unhappy and looking for a job, or a project is not meeting budget, or another issue is being kept from the boss.