Remember that in service departments, you are selling labor - period. Your dispatcher has a great impact on making sure that the service technicians are productive. Here are some things that can help improve your productivity:
1. The dispatcher should be a matchmaker. This means that this person knows your customers' personalities and their equipment as well as the capabilities of the technicians. For new dispatchers this can take time to learn. However, your computer system can help with history and equipment lists. Your dispatcher can and should learn the different types of equipment and the approximate age of each of the pieces of equipment.