Nexstar survey finds satisfied customers
WHITE BEAR LAKE, Minn. - Contractor training and development organization Nexstar Inc. recently conducted a customer-satisfaction survey to find the members that are supplying the best customer service.
The survey looked into the customer service of 148 member companies. Nexstar recently announced the Top 10 companies with the most satisfied customers. They are: Universe Appliance Inc. in Seaford, N.Y.; Tom Shuster Electrical Inc. in Kalamazoo, Mich.; Tri-City Refrigeration Inc. in Wisconsin Rapids, Wis.; JB Electric in Elkhorn, Neb.; Plumbers of Suojanen Enterprises Inc. in Odessa, Fla.; AirCon Appliance Co. in Houston; Wilbur Corp. in Trussville, Ala.; Frasier's Plumbing & Heating in Rhinelander, Wis.; Lascko Plumbing & Mechanical in Muskegon, Mich.; and Donnelly's Plumbing, Heating & Cooling in Lansdale, Pa.
An independent market-research firm performed the survey. Factors considered were workmanship, promptness and dependability, customer relations, price and overall satisfaction.
"Customer service is paramount to staying in business," said Greg Niemi, president of Nexstar. "Our philosophy is to serve a customer for a lifetime rather than a one-time experience. That means good customer satisfaction is key to keeping each customer coming back. We know the winners of our customer-satisfaction survey have this practice down pat."