HARDI plans educational seminars and speakers for convention in Phoenix.

The slogan of this year's HARDI convention is "Mountains of opportunity." And while mountains are a little bit of a drive away from Phoenix, the host city for this year's event, there will be plenty of learning opportunities for Heating, Airconditioning & Refrigeration Distributors International members.

HARDI has booked Lowell Catlett, Ph.D., a New Mexico college professor and popular speaker. He has spoken twice at the Air Conditioning Contractors of America's annual convention and received standing ovations. A high-energy speaker, Catlett is often billed as a "futurist," who gives his views on where technology, the population and the United States are heading.

Catlett will speak at 2:15 p.m. Nov. 1.

Returning to HARDI this year will be Howard Hyden, president of the Center for Customer Focus in Colorado Springs, Colo. An expert in customer service, Hyden teaches how company officials can see their actions and the company's image from customers' and clients' perspectives. His presentation at 1:30 p.m. Oct. 31, "Add Value or Stay Home," will talk about ways companies can stand apart from the competition.

Also returning is Jeffrey Gitomer of BuyGitomer Inc., a sales consulting company in Charlotte, N.C. Gitomer will give the keynote speech 8:30 a.m. Oct. 31. Gitomer's humorous, in-your-face presentation will offer ways to evaluate your sales skills.

In addition, HARDI will again hold a trade show Nov. 1 with member companies offering information on their products and equipment.

Here's a listing of many of the other meetings planned for the event. At 8 a.m. Oct. 30, these are among the meetings scheduled. Agendas are subject to change.

  • Former Presidents Advisory Council. Led by Douglas R. Young, this session will deal with issues determined by HARDI's board of directors. Open to former presidents only.

  • Future Studies Council. A member of the Morris Group will participate in this discussion on business issues likely to affect the HVACR industry. Arthur Franklin will be chairman.

  • Guest Educator Idea Exchange Council. Chairman Richard Wirtz will lead this discussion among people involved in industry education.

  • Insurance & Risk Management Committee. James F. Luce and members will discuss insurance and health care issues. HARDI-offered insurance programs will be featured.

  • Refrigeration Systems Council Steering Committee. Refrigerant oils and systems will be discussed. Frank Meier will lead the talk.

    At 9:45 a.m., these meetings will take place:

  • Controls Distributors Council Steering Committee. Terry Turner will lead this distributors report on liaison committee activities.

  • Foundations Board Meeting. Project grants at Eastern Michigan University in Ypsilanti, Mich., David M. Lawson memorial scholarships and foundation research and financial operations will be discussed.

  • Government and Trade Relations Committee. Led again by John Tice, the committee will talk about imports and exports of HVACR products and North American legislative issues.

  • HVAC Systems and Equipment Council Steering Committee. Greg Trimbach will lead this talk on HVAC equipment issues, including the upcoming change to the 13 seasonal energy-efficiency rating.

    At 11:30 a.m., these luncheon meetings are scheduled:

  • Education Committee. HARDI's new certification for counter personnel will be featured. School programs will also be discussed. Dan Hinchman will lead this group.

  • Habitat for Humanity Committee. Royce Henderson will act as chairman for this recap of activities with Habitat for Humanity International.

  • Membership Committee. Suppliers and distributors will talk about retaining existing members and getting new members to join. Kerk Farrell is chairman.

  • Supply Chain Technologies Committee. Brian Cobble will act as chairman for this panel discussion on "EDI in the Real World."

    From 1:15 p.m. to 2:45 p.m., these meetings are to be held:

  • Distribution/Logistics Management Committee. David Boggs will be the chairman for this talk on "homeland security" issues that are affecting even small warehouses and distribution centers. How this will affect companies now and in the future will be examined.

  • Management Methods Committee. Suggestions for improving HARDI's profit, compensation and sales reports will be welcomed at this session. David McIIwaine will lead the discussion.

  • Supplier Members Committee. Manufacturers and suppliers make up this committee, led by John Lawler.

    At 3 p.m., meetings scheduled include:

  • Executive Development Committee. Russ Geary is chairman for this meeting. The subject of the presentation will be "How to Make Certain that Your Business and Non-Business Assets Don't Melt Away."

  • Manufacturers Rep. Committee. Topics will include ways to improve services and relationships to improve the "value" of independent sales representatives. Michael Dungan will discuss the results of a recent survey on the cost of running a sales-representative business.

  • Plan and Spec Council. "Increasing the Plan and Spec Bottom Line" is the topic for this meeting, led by HVAC marketing expert Steven Liescheidt, P.E., and committee Chairman Kevin Mahoney.

    From 10:15 to 11:45 a.m. Oct. 31, meetings include:

  • Controls Distributors Council. The results of a survey of almost 600 customers of HARDI controls companies on what they value will be discussed.

  • HVAC Systems and Equipment Council. The upcoming 13 seasonal energy-efficiency ratio for HVAC equipment will be the focus of this conversation.

  • Refrigeration Systems Council. Energy efficiency will be the subject of this session.

    From 3 to 4 p.m. and 4:15 to 5:15 p.m., these seminars are scheduled:

  • "Freedom From Fear: The Seminar." This discussion, based on Mark Matteson's book, will tell humorous stories that relate to business and offer suggestions for attaining wealth and peace of mind.

  • "Cooling Down the Stress Soup." Cameron Johnston will tell how to avoid burnout and spot the warning signs in yourself and others.

  • "Amazing Face Reading." Mac Fuller will show how to read other people's faces and gain insights into what customers and co-workers are thinking.

  • "Projecting Economic Cycles." Brian Beaulieu's presentation will explain the financial, real estate and stock market trends that impact wholesaler businesses.

  • "The CEO's Toolkit." Kraig Kramers will tell of his experiences as a chief executive officer at eight companies so other leaders can learn from his successes and mistakes.

    (For more information on HARDI's third annual meeting, write 1389 Dublin Road, Columbus, OH 43215-1084; call (888) 253-2128; see www.hardinet.org on the Internet.)