Service techicians must write down everything they see wrong with the system.
Last month, I discussed ways to increase replacement productivity. This time, I'll discuss ways to increase productivity in service departments.
Remember that in service departments you are selling labor. Period. The parts are a great add on. However, you rarely sell parts without the labor to attach the part, unless your customers come to your shop and you allow parts purchases. With that said, to maximize service productivity you have to maximize labor productivity.