Dave Barber, president of MegaFab, recently announced the consolidation of the service departments of the manufacturer's three major machine tool brands: Whitney, Piranha and Bertsch.
"The merger will better utilize company resources for quicker, more efficient response," said Barber. "Operation and Customer Service have been pulled into a combined group to allow for seamless service for all MegaFab brands and models."
Three MegaFab individuals have gained new responsibilities as a result of the reorganization.
Scott Filzen, previously director of operations, has been promoted to vice president of service for MegaFab. He will also serve as vice president of operations and customer service for the W.A. Whitney in Rockford, Ill. Filzen will work to streamline the operations and service aspects of the MegaFab organization to enhance customer service response.
Todd M. Nalley, previously project engineer and mechanical buyer for Whitney, has been promoted to purchasing and assembly manager. Nalley's responsibilities have expanded to include coordination of assembly efforts to ensure quality, value and dependability of the Whitney product lines manufactured in Rockford, Ill.
Jimmy Berry, previously controls and software engineer for Whitney, has been promoted to assistant technical services manager, to focus on improved support for all products under the MegaFab family. Berry will implement preventive maintenance programs and oversee the development of a database that will improve problem resolution time.
"The new connection between operations and customer service is designed to accelerate the response time of service for all brands by linking operations directly into the customers' requirements," said Filzen. "This combination will revitalize MegaFab's dedication to producing the best made, best serviced, most dependable machine tools available for metal fabrication."