Should your dispatchers and customer service personnel sell maintenance contracts over the telephone? Or should your service technicians get the first opportunity?
I hate the word “sell” as it relates to maintenance agreements. Most HVAC technicians hate to sell. In my opinion, they shouldn’t sell. They should “educate” and “enroll.” If they are doing the best thing for customers, they are educating them on potential products and services that can save them money on their utility bills and help them be more comfortable in their homes.